Privacy Policy

Last updated: June 23, 2025

1. Introduction

At Avida Care, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our services.

2. Information We Collect

Personal Information

We may collect personal details such as your name, email, phone number, address, and information related to your NDIS or Aged Care services when you engage with our website or contact us.

Usage Data

We may collect technical data including your IP address, browser type, pages visited, and time spent on our website to help us improve our service.

3. How We Use Your Information

To deliver and manage our support services
To improve user experience and platform performance
To process billing, funding, or administrative needs
To communicate important updates or responses
To comply with legal and regulatory obligations

4. Cookies

We use cookies to track usage patterns and improve website functionality. You can disable cookies through your browser settings, although some features may not function correctly.

5. Data Security

We implement reasonable safeguards to protect your personal data, but no method of electronic storage is 100% secure. We continually monitor and update our security practices.

6. Third-Party Services

We may use third-party providers to support our services. These parties only access your data as needed and are contractually obligated to confidentiality and data protection standards.

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18. If we become aware of such data, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns about this policy, please contact our team.