Support coordination
We help you understand your plan, connect with the right providers, track your budgets and prepare for reassessments, building your confidence to manage supports yourself over time.
NDIS support that fits your plan and your language
NDIS support with Avida Care
Avida Care is a Registered NDIS Provider, audited against the NDIS Practice Standards by the NDIS Quality and Safeguards Commission. That means we can work with participants whose plans are NDIA-managed as well as plan-managed and self-managed.
We support adults with physical, intellectual and psychosocial disability, and we are particularly experienced with participants and families who prefer to communicate in Mandarin or Cantonese. Every support we deliver is tied to a goal in your plan, documented, and reported to you and your support coordinator.
Our own team covers daily living, nursing, allied health and coordination. For supports we do not deliver ourselves, our network of more than 80 partner providers means your coordinator can arrange them quickly.
Am I eligible, and what will the NDIS fund?
- You must be under 65 when you apply, live in Australia, and be a citizen, permanent resident or protected Special Category Visa holder.
- You need a permanent and significant disability that affects daily life, or meet the early intervention rules.
- If you are over 65, aged care through My Aged Care is the right door. We can help with both.
- The NDIS funds supports that are "reasonable and necessary": related to your disability, linked to your goals, value for money and not something another system should provide.
- There is no set amount. Your plan funds the supports you need, and you can ask for an internal review if you disagree with a decision.
- If you have an NDIS plan already, we can start as soon as a service agreement is signed.
Plan support and coordination
Psychosocial recovery coaching
For participants living with mental health conditions: a recovery coach who works alongside you on your goals, your supports and the ups and downs in between.
Plan reassessment support
Evidence gathering, reports from our therapists and a clear summary of what worked, so you walk into your reassessment prepared.
Daily living and community
Assistance with daily life
Personal care, meal preparation, household tasks and help with routines, from workers matched to you on language and personality.
Community participation
Getting out to classes, groups, work experience, cultural events and appointments, with a support worker alongside.
Skill development
Practical capacity building: cooking, budgeting, public transport, using technology and managing a home.
Transport
Reliable transport to the places in your plan, with assistance before and after the trip.
Nursing and allied health
Community nursing
Registered nurses for medication, wound care, continence, PEG and catheter care and health monitoring, delivered at home.
Therapy supports
Physiotherapy, occupational therapy, podiatry, exercise physiology and psychology, funded through your Improved Daily Living or core budgets.
Assistive technology and home modifications
Occupational therapy assessments and reports for equipment and modifications, and help getting them approved and installed.
How your plan is managed, and what it means
Every plan is managed in one of three ways. We work with all three.
NDIA-managed
- Who pays providers
- The NDIA pays directly
- Which providers you can use
- Registered providers only
- With Avida Care
- Yes, we are registered
Plan-managed
- Who pays providers
- Your plan manager pays from your budget
- Which providers you can use
- Registered or unregistered
- With Avida Care
- Yes
Self-managed
- Who pays providers
- You pay and claim back
- Which providers you can use
- Registered or unregistered
- With Avida Care
- Yes
| Plan type | Who pays providers | Which providers you can use | With Avida Care |
|---|---|---|---|
| NDIA-managed | The NDIA pays directly | Registered providers only | Yes, we are registered |
| Plan-managed | Your plan manager pays from your budget | Registered or unregistered | Yes |
| Self-managed | You pay and claim back | Registered or unregistered | Yes |
How we start
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Call or message us
Tell us about your plan and goals in English, Mandarin or Cantonese. There is no charge for this conversation.
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Meet your coordinator
We go through your plan line by line and agree which supports you want from us and which from others.
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Service agreement
A plain-language agreement in English or Chinese, with NDIS prices, cancellation terms and how to raise a concern.
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Meet your workers
You meet your support worker or nurse before the first shift and can ask for a change at any time.
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Review and report
Regular progress notes and reports to you, your plan manager and your coordinator.
Why participants choose Avida Care
Registered provider
Audited by the NDIS Commission, screened workers and formal complaints and incident processes.
All plan types
NDIA-managed, plan-managed and self-managed participants are all welcome.
Your language
Mandarin and Cantonese speaking workers, therapists and office staff, with documents in Chinese.
One team, joined up
Coordination, daily support, nursing and therapy under one roof, so nothing falls between providers.
Common questions
Do you accept NDIA-managed plans?
Yes. As a Registered NDIS Provider we can claim directly from the NDIA. We also work with plan-managed and self-managed participants.
Which parts of my plan can you help with?
Core Supports for daily living, community participation and transport, Capacity Building for support coordination, recovery coaching, therapy and skill development, and Capital Supports for assistive technology through our occupational therapists.
Can I choose or change my support worker?
Yes. We match on language, skills and personality, you meet the worker before the first shift, and you can ask for a change at any time without having to explain.
Do you charge above the NDIS price limits?
No. Our rates are at or below the NDIS Pricing Arrangements, and travel and cancellation terms are written into your service agreement up front.
Where do you provide NDIS services?
Our own team works across Melbourne. Elsewhere in Australia we support participants through support coordination and our partner provider network. Call us and we will tell you what is possible in your area.
Talk to us about your NDIS plan
A free, no-obligation conversation in English, Mandarin or Cantonese with one of our coordinators.