My Aged Care
Register and be assessed for Support at Home and other aged care services.
Mon to Fri 8am to 8pm, Sat 10am to 2pm
Helplines and Resources
Government programs and funding
The front doors to aged care and disability funding. Ask for an interpreter when you call.
Support at Home program
Official information on the program that replaced Home Care Packages, including translated fact sheets.
NDIS (National Disability Insurance Agency)
Apply for the NDIS, ask about your plan or find your local area coordinator.
Information in Chinese at ndis.gov.au/languages
Carer Gateway
Free support for family carers: counselling, coaching, respite and emergency respite.
Mon to Fri 8am to 5pm
Services Australia multilingual phone service
Centrelink payments such as the Age Pension and Carer Payment, in your language.
Help in your language
TIS National (Translating and Interpreting Service)
Free phone interpreter for calling government services, doctors and many providers. Say the language you need.
24 hours, every day
Avida Care
Our office staff take calls in Mandarin, Cantonese and English, and can help you contact any service on this page.
Health, safety and wellbeing
Emergency
Police, fire or ambulance when someone is in immediate danger.
Ask for an interpreter if needed
healthdirect
Speak to a registered nurse about symptoms and whether to see a doctor.
24 hours
Dementia Australia helpline
Advice and support for people living with dementia and their families, with resources in Chinese.
Beyond Blue
Support for anxiety and depression, including for carers.
24 hours
Lifeline
Crisis support if you or someone you know is struggling.
24 hours
Your rights, advocacy and complaints
Free and independent. Using them never affects your funding or your services.
OPAN (Older Persons Advocacy Network)
Free advocates who help you understand your aged care rights and speak up with providers.
Aged Care Quality and Safety Commission
Complaints about any aged care service.
NDIS Quality and Safeguards Commission
Complaints about NDIS providers and workers.
1800 ELDERHelp
Confidential advice if you are worried an older person is being mistreated, financially or otherwise.
Seniors Rights Victoria
Free legal advice for older Victorians on elder abuse and family agreements.
Victoria only
Start here: Avida Care guides
Plain-language explanations of the funding systems and care at home, in English and Chinese.
Aged Care
Support at Home Explained: What the New Aged Care Program Means for You
From 1 November 2025, Support at Home replaces Home Care Packages. Here is what changes, what stays the same, and what existing package holders need to do.
ResourcesAged Care or NDIS? Which Funding Pathway Applies to You
Not sure whether to apply through My Aged Care or the NDIS? Here is how age, disability and your goals decide the right pathway, and how to get started.
GuidesYour Step-by-Step Guide to Planning Home Care Support
Not sure where to start with aged care or NDIS support at home? The assessment, the funding, the services and the first conversation, step by step.
NDISNDIS Plan Budgets Explained: Core, Capacity Building and Capital Supports
Your NDIS plan is split into three budgets, and each one has different rules. Learn what Core, Capacity Building and Capital supports can pay for and how to make the most of them.
Support CoordinationWhat Is NDIS Support Coordination, and Do You Need It?
Support coordination helps NDIS participants turn a plan into real services. Learn what a support coordinator does, the three levels, and how to ask for it in your plan.
ResourcesA Home Safety Checklist for Older People Living Independently
A room-by-room checklist for spotting the hazards that cause most injuries at home, the small changes that fix them, and how to get modifications funded.
These are independent government and community services, not affiliated with Avida Care. Phone numbers and hours are as published by each organisation.